Personal Data Protection Policy In accordance with the Law on Information Society Services and Electronic Commerce, and the General Data Protection Regulation of 25 May 2018 (RGPD Spanish acronym) to the current Organic Law 3/2018, of 5 December, Personal Data Protection and guarantee of digital rights (LOPDDGDG), Alfatec Sistemas S.L. informs users of its Virtualvalenciaboatshow.com website that their data will be incorporated to existing automated files in the aforementioned entity. The processing of their personal data will be carried out by (· Company name ·) which are expressed in the present terms and conditions and which derive from the same, with the purposes that are outlined below. The files created are located at the administrative headquarters of (· Company name ·) at (· Address ·), under the supervision and control of the same, who agrees to comply with its obligation to ensure the secrecy of personal data and its duty to store this data and to adopt the necessary technical, organisational and administrative security measures to protect its confidentiality and integrity avoiding their alteration, loss, processing or unauthorised access. You are informed that, at any time, you may exercise your rights to access, modify, cancel, limit processing of, or oppose your personal data, in the terms outlined in the privacy policy. Purpose of collection and automated processing of user data The user authorises (· Company name ·) the automated processing of personal data that he / she voluntarily provides, through forms and email, for: • Managing any request for information sent by email. • Sending information about Alfatec Sistemas S.L.’s own services, as well as sending of advertising by electronic means. • Sending information about any business, commercial or social aspect of the company and the activities it organizes or takes part in. • Sending information about products and services of the different institutions with which Alfatec Sistemas S.L. has signed partnership agreements, responsible for their marketing, whether or not any operation is formalized, where appropriate, once the existing contractual relationship has expired. • Sending electronic advertising about offers, promotions and recommendations of the different institutions with which Alfatec Sistemas S.L. has signed partnership agreements, responsible for their marketing. • Carrying out surveys and statistical analyses. • Data collected through the forms located on the web. All the data requested in the forms must be filled in mandatorily so that we can contact you and help you in the management of your request. The personal data provided is absolutely confidential and will only be shared with third companies or entities when the management of your request requires it. Your authorisation will be requested when you submit your data. The user shall be liable, in all cases, for the truthfulness of the data provided, reserving Alfatec Sistemas S.L. the right to exclude from the registered services any user who has provided false information, notwithstanding any other actions that may be applicable under the law. Transfer of personal data of users to collaborating companies The user accepts that his / her data may be transferred, exclusively for the purposes stated above, to other entities with which Alfatec Sistemas S.L. may sign partnership agreements, respecting at all times the Spanish legislation on protection of personal data and hereby waive the need to be informed whenever such data are passed on to the aforementioned parties for the first time. This consent to the transfer of data may be cancelled in accordance with current legislation. All data will be handled in strictest confidentiality, and will not be accessible to third parties for purposes other than those authorised. Alfatec Sistemas S.L. will not share your personal information with any third party without your permission, unless they are requests for information duly authorised by government authorities or for purposes of compliance with any law, regulation, subpoena or court order. Users' rights in relation to their personal data The User can exercise his / her rights of Opposition, Access, Rectification, Cancellation of Personal Data, limitation of processing and portability, and where appropriate, by whom may represent them through a written and signed request addressed to Alfatec Sistemas S.L. Av. Cataluña 9, Entresuelo A, 46020, Valencia - Spain together with a photocopy of the ID card. Method of payment Payment is always made in the order confirmation. The accepted forms of payment are: (· Transfer ·) It is very important to indicate in the Concept of the operation and the order number to facilitate its identification. Once the transfer has been made, it is recommended to send the proof of payment to begin with the preparation of the order, otherwise, until the payment is received into the account, it will not begin to be processed. Payment systems You can make the bank transfer to the following account: BIC: CAHMESMM IBAN: ES0720386176106000063983 It is very important that in the Sender or Payer field you indicate the following: Order number - Your name and surname. For example: 18956 - Maria Jose HERNÁNDEZ. Once we receive confirmation of the deposit from our bank, we will proceed to activate your order. The delivery period starts from this date. Privacy Policy Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any information of a personal nature, the data collected on this website will be processed fairly and lawfully, subject at all times to the principles and rights contained in (EU) 2016/679, of 27 April, General Data Protection Regulation (RGPD) and Organic Law on Data Protection of December 5, 2018 and other applicable regulations. In compliance with the provisions of article 13 of the RGPD (Spanish acronym for the General Register of Data Protection) we inform you of the following: Data processing controller Alfatec Sistemas S.L. Av. Cataluña 9, Entresuelo A, 46020, Valencia - Spain. Purpose for which the data is processed Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to enjoy these services or functionalities. • “New client” section The main purpose of this treatment is to manage registered users on our website, as well as to send advertising related to the products and services marketed by Alfatec Sistemas S.L. or to send advertising, discounts and promotions of products and services of other entities. Alfatec Sistemas S.L. ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be transferred for any other use without the prior and express consent of our users. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose. • “Make purchase” section The main purpose of this processing is to maintain the contractual relationship with our clients, facilitate the processing of orders, carry out statistical analyses, as well as to send advertising related to the products and services marketed by Alfatec Sistemas S.L. or to send advertising, discounts and promotions of products and services of other entities. • Marketing actions Alfatec Sistemas S.L. may use said data to inform about future promotions, offers and other commercial actions in cases in which you are already a customer or if you are not, when you have provided us with your consent in the corresponding section. • “Contact Form for Alfatec Sistemas S.L.” section We will collect data in order to manage the Alfatec Sistemas S.L. customer service centre and client relations via email or telephone in order to meet your request. • “RMA Form” Section The main purpose of this processing is the management of the RMA (Returns Material Authorisation). Your data may be passed on to the manufacturers in the event of damaged or defective products. • Information collected aimed at web improvements To improve our services and online shopping we are analysing the Alfatec Sistemas S.L. website and the correct user browsing. This information will be confidential and will only be used to improve the security and operation of our online shop and for statistical purposes. Legal grounds for processing of data The legal grounds that allow us to process your personal data also depends on the purpose for which we process them, as explained in the following table: Purpose Legal grounds 1. Professional Contact and Customer Service We consider that we have a legitimate interest to attend to the requests or queries that you put forward through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you properly and resolve the queries raised. 2. Analysis of usability and quality We consider that we have a legitimate interest to analyse the usability of the Platform / website and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service, as well as respond to the suggestions you send us. 3. For the registration, purchase and management of the guarantees We will base the processing of the data on the execution of the purchase agreement or within the framework of the pre-contractual relationship. 4. For the sending of commercial information We will base the processing on your consent, although if you are already a client, we can send you information on similar products, always providing you with a simple and free means to unsubscribe. The consent given here by the Holder for passing on of data to third parties is revocable at any time, without retroactive effects. Data storage period The storage period of your data will depend on the purposes for which we treat it, as explained below: Purpose Storage period 1. Professional Contact and Customer Service We will process your data for as long as necessary to meet your request. 2. Analysis of usability and quality We will process your data punctually during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. As well as during the time that is necessary to meet your suggestion. 3. For the registration, purchase and management of the guarantees Indefinitely or until the user revokes the consent. 4. For the sending of commercial information Indefinitely or until the user revokes the consent. Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which liabilities arising from the processing may arise, in compliance with the regulations in force at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data. Recipients Due to the purchase, your data may be passed on to the following recipients: • Banking entities for the payment of purchases by card. • To the of Office of consumers and users in case of any claim. • To manufacturers, technical services and / or wholesalers in the case of warranties or repairs. To those transport companies that may have commissioned the shipment to customers of the corresponding orders. These recipients may be located within the Spanish territory as well as outside of it, depending on the product and / or service purchased. • In circumstances set out in law, such as the law enforcement agencies. • To public administrations to which we have to provide information in order to comply with our legal obligations. • To send evaluation emails about the purchase process (products, customer service, transport, we will use the Mailchimp tool. Therefore, a few days after placing your order, you may receive an email to assess your degree of satisfaction with the purchase process at Alfatec Sistemas S.L. You can find information about this company and its privacy policy here.) • To send abandoned cart reminders, discounts and other promotions we may use the Woocommerce tool. You can find information about this company and its privacy policy here. The use of Woocommerce is not a transfer of data, the data will be used by this platform solely and exclusively to send the reminders of carts and always with your consent. • To analyse website usability (· web ·) we use the smartlook tool, belonging to Smartsupp.com, s.r.o. The use of smartlook is not a transfer of data, the data will only be used for the purpose of optimising and improving the website or to solve possible problems that the user may have. • To send journals or newsletters we may use the Mailchimp tool. The use of Mailchimp is not a transfer of data, the data will be used by this platform solely and exclusively to send the newsletters and always with your consent. • Alfatec Sistemas S.L. ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our clients. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose. Data subject’s rights We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. You can exercise them at no cost by writing an email to our email address rgpd@alfatecsistemas.es, simply stating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal grounds for which we process your data, you have the right to: • Request us to access to the data we have about you. • Request us to rectify the data we already have. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate, and you agree to notify us of any change or modification thereof. Any loss or damage caused to the Platform or to the person in charge of the Platform or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties. • Request us to delete your data inasmuch as it is no longer necessary for the purpose for which we need to process it as we have informed you above, or inasmuch as that we no longer have the legitimacy to do so. • Request us to limit the processing of your data, which means that in certain cases you can request us to temporarily suspend the processing of the data or to store it beyond the necessary time when you may need it. • Additionally, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data. • Finally, we inform you of your right to file a claim with the relevant data protection supervising authority, in particular, with the Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/ index-ides-idphp.php). How we collect your data Alfatec Sistemas S.L. collects your data from the following sources: 1. The information that you provide us when you contract and maintain products and / or services with us, both directly and indirectly. 2. External sources of information, such as official journals and gazettes, public records, resolutions of the Public Administrations, telephone directories, lists of people belonging to professional associations, official lists for the prevention of fraud, social networks and the Internet, as well as third companies to which you have given your consent for the transfer of your data to credit, financial and insurance institutions. In particular, the data that we will process includes the following categories: data for identification purposes, data referring to your personal characteristics and social circumstances, academic and professional data, commercial data. Data protection officer We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact him / her through the postal address Av. Cataluña 9, Entresuelo A, 46020, Valencia, Spain - or via through the following email: rgpd@alfatecsistemas.es Changes to the privacy policy We may make changes to the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you in different ways through the Platform and / or website (for example, through a banner or a pop-up). In any case, we encourage you to review this Privacy Policy from time to time in case there are minor changes, or we make any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our website. Information about cookies We use cookies and similar devices to facilitate your navigation on the Platform / website, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please, read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest. Data quality Users must guarantee the veracity, accuracy, authenticity and validity of the personal data that have been collected from them. Protection of minors We do not collect personal data from minors. It is the responsibility of the father / mother / legal guardian to safeguard the privacy of minors, doing everything possible to ensure that they have authorised the collection and use of the minor’s personal data. Liability regarding links to other websites Through our website you can access the social networks Facebook, Twitter or YouTube, with open access to all users. These are websites where the user can register and follow us for free. On these social networks, users can find out about our activities, opinions, access photos and videos. Users of these social networks must be aware that these sites are independent of the web (· Web ·) and are open, that is, visible to all its users, and the privacy policies to be applied to these contents are those established by Facebook, Twitter or YouTube. Alfatec Sistemas S.L. is not the owner of the social networks. Updated: (today’s date i.e. August 11, 2020) GENERAL TERMS AND CONDITIONS OF SALE PURPOSE AND OVERVIEW These General Terms and Conditions of Use and Sale and Privacy Policy regulate the use of the website (· Website ·) (hereinafter “the Website”), which is owned by (· Company name ·) (hereinafter THE COMPANY) with CIF (· DNI / CIFCIF or DNI ·) and address at (· Address ·). Through its site (· Website ·), THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of “Client”, which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Terms of Use, the version published at the time the Website is accessed. In any case, there are pages of the Website accessible to individuals or legal entities that fail to register or initiate a product purchase (hereinafter, “Users”). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Terms and Conditions, insofar as these may be applicable to them. CONTACT: Should you have any concerns, comments or questions, please send us your comments by email to: (· E-mail ·) PRODUCT INFORMATION The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of THE COMPANY. However, the information given on each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive markings of any kind contained on the COMPANY’s website, are displayed on (· Website ·) as a guide. PRICES All product prices are listed on the website. All prices on the website are shown in EUROS and include VAT. All prices on this website are valid except for misprints or system failure. The seller reserves the right to cancel any order due to legitimate problems and refund the purchase amount to the client. Likewise, the seller reserves the right to modify its prices at any time and additional discounts, promotions or special bonuses may be applied. The seller undertakes to apply the current rates listed on the website, except for errors or omissions, at the time of placing your order. The client may make the purchase with any of the methods enabled on this website and their product may be collected from one of our shops or sent by courier service. In no case will the buyer be able to demand accountability of any kind to (· Alternative name ·) for possible delivery delays by the transport agency. (· Alternative name ·) will make every effort to quickly resolve each incident. You can see more information in our shipping conditions, these prices do not include VAT. AVAILABILITY THE COMPANY informs the Client that in no case will THE COMPANY intentionally put up for sale more units than it has available or the supplier has reserved for it. THE COMPANY will do everything possible to please all its Clients in the demand for the products. In the event that the product is not available after the order has been placed, the Client will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the client wishes to return the delivered product, they must follow the provisions of the Refund section. PAYMENT The CLIENT agrees to pay at the time the order is placed. The purchase receipt that corresponds to the purchase order will be available and can be viewed at www.virtualvalenciaboatshow.com in the section “My account”, “Orders”. The CLIENT must pay the amount corresponding to their order by means of payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), or PayPal account. The card with which the payment is made must have a Spanish bank or savings bank as the issuing financial institution. Card payment is made through the POS with its security protocols. The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest delay possible so that THE COMPANY can follow the appropriate procedures. SECURITY THE COMPANY has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client’s computer and that of the Website. Thus, using the SSL protocol guarantees: 1. That the Client is communicating their data to the server centre of THE COMPANY and not to any other that may attempt to impersonate it. 2. That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties. Verisign, the world’s leading company in issuing SSL certificates, guarantees the encryption of data at the POS. ORDER CONFIRMATION Once the order is confirmed, that is, with the acceptance of the Terms of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.